Lux Hot Tub Boats Refund Policy
Effective Date: March 24, 2024
Last updated: August 3, 2026
At Lux Hot Tub Boats, we strive to ensure that our refund process is straightforward and fair, recognizing that plans can change. Below, you’ll find detailed information on how to request a refund or reschedule your boat launch date, along with our policy on cancellations.
Refund and Rescheduling Policy
Free Refund for Early Cancellations: You are eligible for a full refund if you cancel or need to reschedule your hot tub boat rental more than 7 days before your scheduled launch date. To initiate this process, please contact us within this timeframe.
No Refunds for Late Cancellations: Unfortunately, if you cancel less than 7 days before your rental date, we cannot offer a refund. Preparations for your rental, including staffing and resource allocation, begin well in advance, making it difficult to accommodate last-minute changes.
No-Shows and Late Arrivals: Please arrive at least 30 minutes before your scheduled launch time so we can complete check-in and your safety orientation. If you have not checked in by your scheduled launch time, we hold your boat for 15 minutes. Guests who arrive within that window launch on the time remaining in their original reservation, and rentals cannot be extended because another group is scheduled after you. A reservation where no one checks in is treated as a same-day cancellation: the full rental amount is retained, and the reservation is not refunded, credited, or rescheduled. If you are running behind, please call us before your launch time and we will do what we can.
Refused or Ended Rentals: For everyone’s safety, we may decline boarding or end a rental early if a guest arrives intoxicated or impaired, cannot safely operate the vessel, or acts in an unsafe or unlawful manner, or if the rental is ended early under any other rule in our Guidelines. In these cases the reservation is treated as a same-day cancellation, the full rental amount is retained, and time already used is not refunded, credited, or rescheduled. Any exception is at our sole discretion. Any damage, excessive cleaning, or additional-time charges still apply.
How to Request a Refund or Reschedule
Contact Us: Please include your Order Number, date and a brief explanation of why you’re requesting a refund or need to reschedule.
Wait for Confirmation: Our support team will review your request and guide you through the following steps.
Processing Your Refund
Inspection: After we receive your cancellation request, we will inspect the details of your booking to ensure it meets our refund criteria.
Refund Issuance: If your refund is approved, please allow up to 10 days for us to process the refund. Depending on your financial institution, it may take up to 15 business days to appear in your account. The refund will be issued to the original payment method used during the booking.
Questions?
If you have any questions about our refund policy or need further assistance, don’t hesitate to contact us. Our team is here to help ensure your experience with Lux Hot Tub Boats is exceptional.