Clear and Transparent Terms for a Hassle-Free Experience
At Lux Hot Tub Boat Rentals, we understand that plans can change. Our cancellation policy is designed to provide clarity and simplicity to ensure a smooth experience for our guests. It is important to familiarize yourself with our policy before making a reservation to ensure you understand your rights and obligations. We are here to assist you with any questions or concerns regarding cancellations.
Cancellation Policy Details
Our cancellation policy is designed to balance the needs of our guests with the operational requirements of Lux Hot Tub Boat Rentals. Here are the key details you should be aware of:
- Cancellation Deadlines:
- Cancellations made 7 days or more prior to the scheduled reservation date are eligible for a full refund.
- Cancellations made within 6 days of the scheduled reservation date may be subject to a cancellation fee.
- Cancellation Fees:
- The amount of the cancellation fee depends on the timing of the cancellation and the type of reservation.
- Please refer to our website or contact our customer support for the specific cancellation fee applicable to your reservation.
- Refund Options:
- If eligible, refunds will be processed using the original payment method.
- Refunds may take 15 business days to reflect in your account, depending on your financial institution.
- Exceptions and Special Circumstances:
- In certain cases, such as extreme weather conditions or unforeseen circumstances, we may offer alternative options or rescheduling opportunities.
- Please contact our customer support as soon as possible if you believe your situation warrants special consideration.
We recommend contacting our customer support team for any additional information or clarification regarding your specific reservation.