Clear and Transparent Terms for a Hassle-Free Experience
At Lux Hot Tub Boat Rentals, we understand that plans can change. Our cancellation policy is designed to provide clarity and simplicity to ensure a smooth experience for our guests. It is important to familiarize yourself with our policy before making a reservation to ensure you understand your rights and obligations. We are here to assist you with any questions or concerns regarding cancellations.
Cancellation Policy Details
Our cancellation policy is designed to balance the needs of our guests with the operational requirements of Lux Hot Tub Boat Rentals. Here are the key details you should be aware of:
- Cancellation Deadlines:
- Cancellations made 7 days or more prior to the scheduled reservation date are eligible for a full refund.
- Cancellations made less than 7 days prior to the scheduled reservation date are not eligible for a refund, as preparations for your rental begin well in advance.
- Rescheduling and Special Circumstances:
- Any reschedule or partial refund outside these terms is at our sole discretion.
- In certain cases, such as extreme weather or other unforeseen circumstances, we may offer alternative options or rescheduling opportunities.
- Please contact our customer support as soon as possible if you believe your situation warrants special consideration.
- No-Shows and Late Arrivals:
- Please arrive at least 30 minutes before your scheduled launch time so we can complete check-in and your safety orientation.
- If you have not checked in by your scheduled launch time, we hold your boat for 15 minutes. Guests who arrive within that window launch on the time remaining in their original reservation. Rentals cannot be extended, as another group is scheduled after you.
- A reservation where no one checks in is treated as a same-day cancellation. The full rental amount is retained, and the reservation is not refunded, credited, or rescheduled.
- If you are running behind, please call us before your launch time and we will do what we can.
- Refused or Ended Rentals:
- For everyone’s safety, we may decline boarding or end a rental early if a guest arrives intoxicated or impaired, cannot safely operate the vessel, or acts in an unsafe or unlawful manner, or if the rental is ended early under any other rule in our Guidelines. These reservations are treated as same-day cancellations and are not refundable. Full details are on our Guidelines and Refund Policy pages.
- Refund Options:
- If eligible, refunds will be processed using the original payment method.
- Approved refunds are processed within 10 days. Depending on your financial institution, it may take up to 15 business days for the refund to appear in your account.
We recommend contacting our customer support team for any additional information or clarification regarding your specific reservation.